Call handling, shared and private voice messaging, conference calls both audio and video are advanced features that are enabled through the interconnection of multiple telephones called a telephone system.The system is usually done using the telephone network or the internet or a combination of both.Telephone system can also be delivered as hosted services.Hosted services can also be delivered to ensure the telephone system works.
Communication is the backbone of every business and thus a lot of attention is required to ensure it is efficient.The business telephone system is dependant of the firm size.Multiple phones may be connected to make up a telephone system that is suitable for a small firm.Private branch exchange or PBX is the type of business telephone system used by medium sized and large companies.
The intercommunication among a number of telephone workstations through the central office lines is enabled to work by the private branch exchange. The advance in technology and the rising popularity in the private branch exchange has led to its automation. This is also called private automated branch exchange or (PABX).
The new features in the modern private exchanges are the support for internet telephony or VoIPCreating and connecting the communication between two or more telephone users is one of the many functions of private branch exchange.They are also used to ensure that communication remains connected as long as the user needs and disconnection once the user is done.The private branch exchange can also meter call for the purposes of accounting.
East Africa has a number of different companies that provide hardware materials to homes and offices for efficient communication.In Kenya, a company like Yealink offers a wide range of goods and services for efficient communication within and outside an organization. Not only do the conferencing equipment offered by Yea link give a modern feeling and satisfaction to the workplace but they also cut costs used for long distance and international conferencing calls.Red star Africa Networks limited is one of the known lead distributors of Yea link Communication products in Kenya.
Grand stream is a company in Kenya which also offers IP private branch exchange services.Effective communication is assured by Grand stream through their wide range of products.For the companies to be able to handle the competition in the communication market, they must be equipped with the latest phones and also their equipment should have all the latest and updated features. The private branch exchange has many calling audio conference calls, call blocking, call recording, music on hold, auto attendant and caller ID recognition are some the calling features and capabilities. The advanced technology has also led to cloud based business telephone system.